Do you have a question? See if you can find the answer on this page. If not, you can always contact us; whether it is about skin problems or about an order. You can reach us from Monday to Friday between 09:00 and 22:00. Click here for our contact details.
How do I create an account at Dr. Jetske Ultee?
You can make an account on our website by clicking on ‘my account’ top left on the homepage, or here. Under ‘new customer’ click on ‘create an account’. After filling in your details click on ‘send’ and your account is created. You will receive a confirmation e-mail.
What can I view in my account?
Your account enables a speedier payment process and you can see a summary of things such as your earlier orders, loyalty points and stored skin analyses. If you want to make use of the loyalty point system, then you need to create an account via our website. You can also just place an order without an account.
I have forgotten my password
If you have forgotten your password fill in under ‘registered customers’ the e-mail address of your account and click on ‘forgotten your password?’. You will then receive an e-mail from us to reset your password.
I want to change my password
After you have logged in you can change your password under ‘login details’. After saving your new password you can use it immediately. You will not receive a confirmation of the changed password by e-mail.
How does the reward points system work?
Please check under 'Frequently asked questions' for more information about the reward points system.