Returns and exchanges
Do you have a question? Check to see if you can find the answer on this page. If not, you can always contact us. Whether it is about skin problems or an order. You can reach us from Monday to Friday between 09:00 to 22:00 via Customer Service Contact.
Can I have a refund if I am not satisfied with the products? What is 'satisfaction guaranteed'?
If your skin does not react well to the ordered products, then you will receive a refund. For this first contact our customer services via Customer Service Contact.
I have received the wrong/damaged/defect product
If you have received the wrong product you will receive the correct product from us free of charge. If the product is damaged or defective when received we will send you a new product free of charge. First contact our customer services via Customer Service Contact.
How quickly will I receive a refund?
As soon as we receive your returned product or order then the payment will be refunded within three working days. The return costs are payable by yourself.
How can I return a product or my order?
To expedite and simplify the returns process, we kindly ask that you first contact us before returning a parcel or product. Contact us via Customer Service Contact.