Returns and exchanges

 

Do you have a question? Check to see if you can find the answer on this page. If not, you can always contact us. Whether it is about skin problems or an order. You can reach us from Monday to Friday between 09:00 to 17:00.

 

Can I have a refund if I am not satisfied with the products? What is 'satisfaction guaranteed'?


 

If your skin does not react well to the ordered products, then you will receive a refund. For this first contact our customer services via service@dr-jetskeultee.com or +31(0)10 4363 276.

 

I have received the wrong/damaged/defect product


 

If you have received the wrong product you will receive the correct product from us free of charge. If the product is damaged or defective when received we will send you a new product free of charge. First contact our customer services via service@dr-jetskeultee.com or +31 (0)10 4363 276.

 

How quickly will I receive a refund?


 

As soon as we receive your returned product or order then the payment will be refunded within three working days. The return costs are payable by yourself.

 

How can I return a product or my order?


 

To expedite and simplify the returns process, we kindly ask that you first contact us before returning a parcel or product. Contact us via service@dr-jetskeultee.com or call us on +31 (0)10 4363 276.