Dispatch and delivery
Do you have a question? See if you can find the answer on this page. If not, then you can always contact us. Whether it is about a skin problem or an order. We can be reached from Monday to Friday between 09:00 and 22:00 via Customer Service Contact.
When will my order be dispatched?
If you place an order before 23:30 on a working day then your order will be dispatched the same day. If you place an order after 23:30 on a working day, the order will be dispatched the following day. If you order after 23:30 on a Friday your order will be dispatched on the following Monday.
How can I place an order with Dr. Jetske Ultee?
Search for the product you would like to order under ‘products’. Click on ‘in shopping basket’ and the product will be in your shopping basket. You are then automatically directed to your shopping basket. If you want to shop for more click on ‘continue shopping’. If you want to pay click on ‘proceed to payment’ where you can complete the order.
How will my order be sent?
All products from our web shop are sent by the parcel service DPD, except the Netherlands, where it is PostNL, and Germany, where besides DPD customers may also choose DHL at a small extra fee. You usually receive your order the following day in the Netherlands and Belgium and in two days time in Germany and Austria. Other countries may take a few days longer. The delivery packaging with foam, in which our products are sent, are made from recyclable environmentally friendly materials.
When can I expect my order?
You will receive a Track & Trace code of your order from us by e-mail. Also check your spam folder for this if necessary. With the Track & Trace code you can see when your order is due to be delivered by DPD (or PostNL in the Netherlands or DHL, if choces, in Germany). Parcels are usually delivered the following day in the Netherlands and Belgium, in two days in Germany and Austria, and may take a few days longer in other countries.
Always check the shopping basket before completing your order. After filling in your details you can choose a delivery address: this may be your own address or a collection point.
Payment and completion
Via our website you can pay by Mastercard, Visa, Paypal, Maestro, MisterCash, Ideal or Sofort Banking. After choosing a payment method click on ‘send order’ and then start the payment process by your desired bank.
To which countries do you deliver?
Via our webshop, we deliver our products to (in alphabetical order) Austria, Belgium, Bosnia and Herzegovina, Bulgaria, Croatia, Czech Republic, Denmark, Estonia, Finland, France, Germany, Greece, Hungary, Iceland, Ireland, Italy, Latvia, Liechtenstein, Lithuania, Luxembourg, Monaco, the Netherlands, Poland, Portugal, Romania, Serbia, Slovakia, Slovenia, Span and the United Kingdom.
For still other countries please contact our customer service via Customer Service Contact. We will produce a paper invoice for you and when we receive your payment we will send your order.
For Germany, we have a dedicated website: www.uncover-skincare.de. For the Netherlands it is www.uncover-skincare.nl.
I do not have internet banking
You can contact our customer services via Customer Service Contact. We can produce a paper invoice for you. When we have received payment we will send your order.
Can I also buy the products elsewhere?
The products by Dr. Jetske Ultee are only available via our web shops.
I haven’t received my order
If you don’t receive your order contact our customer services. You can reach us via Customer Service Contact.
My order is incorrect
If your order is incorrect then contact our customer services. You can contact us via Customer Service Contact.
Can I cancel or change an order?
We work with an automated system enabling orders to be sent each day. This enables fast delivery to you. It is not possible to change or cancel an order. Check your order properly before completing.
Can I let my order be delivered to another address?
You can have your order delivered at a different address or at a Parcel Collection point, but in the Netherlands, Belgium and Germany only. By choosing a Parcel Collection point your order can be delivered to a delivery point of your choice. For a Parcel Collection point evening deliveries are not possible.
When can I pick up my order from the Parcel Collection point?
You will receive a Track & Trace code from us per e-mail. You can keep track of when your order will be delivered with this code. Alongside this you will receive an e-mail from PostNL stating when your order can be picked up from the Parcel Collection point.
Can I arrange for my order to be delivered at another time?
Yes, but only in the Netherlands. You can choose to have your order delivered in the evening which costs an extra €2,00 for delivery. In step 2. ‘delivery’ in the order process you can choose this procedure.